Using keen customers to gain competitive advantage
Happy customers are vital to a successful business, and great experiences are vital to happy customers. That’s why, as the most promising route to competitive advantage, customer experience has long...
View ArticlePush Your Button
I have long been interested in consumer empowerment – the idea that the balance of power has been slowly shifting from companies to consumers. Technology has of course been a huge driver, as tools...
View ArticleSony Xperia Z tablet and LG Optimus Pro G phone unveiled
Sony has unveiled what it says is the thinnest tablet computer of its kind. The Android-powered Xperia Z is 0.27in (6.9mm)-thick. That is 0.01in thinner than Apple’s iPad Mini despite featuring a...
View ArticlePheed Lead Facebook, Twitter As Top Social App for iPhone
If you haven’t looked at Pheed yet, now might be the time to do so. It’s now the No. 1 free app in Apple’s App Store under the Social Networking category. Yes, that means it’s ranked higher than...
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